Frequently Asked Questions

Sorting by Manufacturers

Please select the manufacturer first. You will then be shown a list of available components from that manufacturer. Once you have made your selection, please specify the winch in the final selection menu.

The corresponding form sheet will then be displayed. You can fill it out directly and print it afterwards.

Sorting by Winch Type

Choose this sorting option whenever you know the winch type. The content of the selection menu is now sorted as follows: Winch – Type – Manufacturer.

If different components are available for the same winch, the winch will be listed multiple times in the selection menu.

Example:

You are looking for: 11BT

You find: 11BT – TS – OTIS
11BT – TK with hub – OTIS

The corresponding form sheet will then be displayed. You can fill it out directly and print it afterwards.

Sorting by Bolt Spacing

With this sorting option, only traction sheave rims are displayed in the selection menu. The list of traction sheave rims is sorted by: Bolt spacing – Number of bolts x Thread – Manufacturer.

If you know at least the first three values, you can easily find traction sheave rims, even if the manufacturer or winch type is unknown!

Example:

You measured on your traction sheave rim:

Bolt spacing a: 73 mm
Number of bolts: 12
Thread: M16

Your search term is: 73 – 12xM16

You find: 73 – 12xM16 – ZF

You probably need a rim:
Manufacturer ZF for winch RME210/WSP2100

The corresponding form sheet will then be displayed. You can fill it out directly and print it afterwards.

We will be glad to help. Our prototype division will create a suitable model out of polystyrene. This procedure can be used to make almost any traction sheave or rope pulley variant at an economic cost. To carry out the procedure accurately, we require a technical drawing suitable for production engineering purposes or a sample of the traction sheave or rope pulley.

Orders are usually placed in writing. In addition to using our Interative Traction Sheave Catalogue, you can also place orders by writing an e-mail to order@fuka.de or sending a fax to +49 (0) 221 53 99 58 55.

After obtaining your order we will send you an order confirmation by e-mail. Items in stock will be marked accordingly in the order confirmation. Should an item be out of stock, the next possible/expected delivery date will be indicated. The delivery date (indicated as a calendar week) for the shipment of your full order is stated in the upper right part of the order confirmation.

Your order will be summarized into one single delivery and be shipped as soon all items are in stock.

Should your order contain items in stock and items scheduled for a later delivery, we can ship the available parts of your order upon request. Please note that we will charge separate shipping costs for each of the deliveries. In order to request two partial deliveries, contact our customer service team by phone (+49 (0)221 53 99 58 10) and hold the number on your order confirmation for reference.

Should you make no deviating requests delivery will be carried by our main shipping company (currently: DB Schenker or UPS Standard). Handling usually takes about two to four business days. Shipping costs depend on the amounts ordered, their freight weight and their value. Costs will usually be included with our offer, but be determined in the order confirmation at latest. Express deliveries are available upon request. Don't hesitate to contact us, we're happy to inform you about all options available and their associated costs.

Should it come to your attention that the packaging was damaged, please ensure to unwrap and examine the products while the delivery driver is still present. Should the products not be in perfect condition, please refuse to accept the package. If you can, take pictures of the damage incurred and include them in an e-mail to quality@fuka.de informing us delivery was refused.

For items returned out of your own volition (e.g. not because the products were faulty or due to some other reason caused on our end), please use our [return form]. Costs for return shipments are to be covered by the customer. Please ensure to apply sufficient postage or to charge the delivery to your account when submitting the delivery.

Rudolf Fuka GmbH offers two solutions:

After the items and the [return form] have been sent to us at your cost, we will examine whether they are complete and intact. If we can confirm both criteria are met, we will include the products in our special warehouse for "Existing Inventory". This stock is considered for all orders placed with us. Should the item returned be sold otherwise, you will obtain credit over the original product value excluding costs for packaging, shipping and an administration fee of 3% of the original invoice. Should the item not be sold within two calendar years after being placed in stock, you will obtain notice over the professional disposal of your product.

We reserve the right to refuse acceptance of return shipments without a correct [return form] or similar document. In addition, we preclude accepting any charges for return shipments. The same applies to any additional costs, such as tariffs or other fees which will not be incurred by us.

The process specified above does not equal a guarantee for reimbursement.

Electronic parts (e.g. magnets) or components that are no longer is as-delivered conditions are excluded. As a rule, parts whose lack of defects cannot be verified without significant technical inspection efforts are excluded from the return policy as well.

Return rights expire for all items once they are utilized.

Items which were commissioned and/or which we produced or procured for you in non-commercial amounts are also excluded from our return policy.